Refund Policy

Effective Date: April 16, 2026 | Last Updated: April 16, 2026

1. Introduction

This Refund Policy ("Policy") governs all refund, exchange, and cancellation requests made by customers of Seasons Pizza ("we," "us," "our," or "the Company") through our website at seasons-pizzas.world or any other ordering channel we operate. By placing an order with us, you agree to the terms set forth in this Policy.

We encourage you to read this Policy carefully before completing any purchase. If you have questions, our customer support team is available via the contact information listed at the bottom of this page.

2. Our Commitment to Quality

Seasons Pizza takes great pride in preparing fresh, high-quality food for each and every customer. We use carefully sourced ingredients and follow strict food preparation standards. While we strive for perfection in every order, we understand that issues can occasionally arise. This Policy is designed to be fair, transparent, and easy to understand so that you can seek resolution quickly and confidently.

3. Eligibility for Refunds

You may be eligible for a full or partial refund under the following circumstances:

• Incorrect Order: You received items that do not match what you ordered (e.g., wrong toppings, wrong pizza size, wrong menu items).
• Missing Items: One or more items from your order were not included in your delivery or pickup.
• Poor Food Quality: The food was significantly undercooked, overcooked, spoiled, or otherwise unfit for consumption upon receipt.
• Late Delivery: Your delivery arrived significantly later than the estimated time provided at checkout, resulting in food that is cold or otherwise degraded in quality.
• Order Not Received: Your order was confirmed and charged but never delivered to the address provided.
• Allergic Reactions Due to Incorrect Preparation: If we failed to honor a documented allergy request that was clearly stated at the time of ordering, you may be eligible for a refund. Please also seek immediate medical attention if necessary.
• Duplicate Charges: You were charged more than once for the same order due to a technical or processing error.

Refund eligibility is assessed on a case-by-case basis. We reserve the right to request supporting documentation (such as photographs of the food or order receipts) before processing any refund.

4. Non-Refundable Items and Situations

The following situations are generally not eligible for a refund:

• Orders where the customer simply changed their mind after the food was prepared and dispatched.
• Dissatisfaction based solely on personal taste preferences that were not communicated at the time of ordering.
• Orders that have been consumed in full or substantially before a complaint is raised, unless a serious quality issue existed.
• Errors in the delivery address provided by the customer at the time of ordering.
• Delays caused by factors outside our control, including severe weather conditions, traffic incidents, or other force majeure events.
• Promotional or discounted items that were clearly marked as non-refundable at the time of purchase.
• Gift cards or digital vouchers once they have been redeemed or used.
• Requests submitted more than 24 hours after the order was received or was scheduled for delivery.

5. Timeframes for Refund Requests

To ensure your refund request can be properly reviewed and processed, all claims must be submitted within the following timeframes:

Refund requests submitted outside of these timeframes may not be honored. We strongly encourage customers to inspect their orders promptly upon receipt.

6. How to Request a Refund — Step-by-Step

Requesting a refund from Seasons Pizza is straightforward. Please follow the steps below:

1. Step 1 — Contact Us Promptly: Reach out to our customer support team as soon as you identify the issue. You can contact us by email at [email protected] or by visiting our website at seasons-pizzas.world.
2. Step 2 — Provide Your Order Details: Include the following information in your request:
   • Full name as used when placing the order
   • Order number or confirmation reference
   • Date and time of the order
   • Description of the issue (be as specific as possible)
   • Preferred resolution (refund, replacement, or store credit)
3. Step 3 — Submit Supporting Evidence: Where applicable, attach clear photographs of the food item(s) in question, a screenshot of your receipt, and any other relevant documentation that supports your claim.
4. Step 4 — Await Confirmation: Our team will acknowledge receipt of your request within 1 business day. We may follow up with additional questions to better assess your situation.
5. Step 5 — Resolution: Once we have reviewed all information, we will notify you of our decision via email. If approved, we will initiate your refund, replacement, or store credit as applicable.

7. Refund Processing Times by Payment Method

Once a refund has been approved, the time it takes for the funds to appear in your account depends on your original payment method:

Please note that while we initiate the refund promptly upon approval, the actual processing time may vary depending on your financial institution or payment provider. Seasons Pizza is not responsible for delays caused by third-party payment processors or banks.

8. Partial Refunds

In certain situations, we may issue a partial refund rather than a full refund. Partial refunds may apply in the following circumstances:

• Only a portion of the order was incorrect, missing, or of poor quality, while the rest of the order was acceptable.
• The customer partially consumed the order before identifying a quality concern.
• A complementary discount, coupon, or promotional code was applied to the original order, reducing the original amount paid.
• Delivery fees or service charges are non-refundable in cases where the issue relates only to a specific food item rather than the entire order.

The amount of a partial refund will be calculated based on the price of the specific item(s) in question, minus any applicable discounts or fees. We will communicate the exact refund amount to you before processing.

9. Order Replacements and Exchange Policy

In some situations, we may offer a replacement order as an alternative to a monetary refund. Replacement orders are subject to the following terms:

• Replacements are offered when the issue can be corrected promptly (e.g., a wrong pizza was delivered and can be replaced within a reasonable timeframe).
• The replacement item must be of equal or equivalent value to the original item ordered.
• Customers cannot exchange a food item for a different item of higher value without paying the price difference.
• Replacements are subject to our current menu availability and operating hours.
• If you prefer a monetary refund over a replacement, you may indicate this preference when submitting your request, and we will honor your choice wherever possible.

We do not offer exchanges for items simply because the customer changed their preference after placing the order.

10. Cancellation Policy

Because our food is freshly prepared to order, cancellation windows are limited. Please review the following cancellation terms carefully before placing your order.

10.1 Online Orders

Cancellations may be requested within 5 minutes of placing your order online, provided that preparation has not yet begun. After this window, the order may already be in preparation and a cancellation may not be possible.

10.2 In-Store Orders

In-store orders may be cancelled before preparation begins. Once the preparation process has started, cancellations are not guaranteed. Please speak with a team member immediately if you wish to cancel.

10.3 Scheduled or Pre-Orders

Orders scheduled for a future date or time may be cancelled up to 2 hours before the scheduled delivery or pickup time. Cancellations received after this point may not be eligible for a full refund, as food preparation may have already begun.

10.4 Cancellation Refunds

If a valid cancellation is processed, you will receive a full refund to your original payment method within the processing times outlined in Section 7 above. If a cancellation request is made after preparation has begun and cannot be honored, we will assess the situation and offer an appropriate resolution, which may include a partial refund or store credit.

11. Dispute Resolution

If you are not satisfied with the outcome of your refund request, we encourage you to follow the escalation process below:

11.1 Internal Escalation

If your initial refund request has been denied or you believe the resolution offered is inadequate, you may escalate your complaint by emailing [email protected] with the subject line "Refund Dispute — Escalation." Please include all previous correspondence, your order number, and a detailed explanation of why you disagree with the initial decision. A senior member of our team will review your case and respond within 3 business days.

11.2 Consumer Protection Rights

As a customer in the United States, you are protected by applicable consumer protection laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive business practices. Depending on your state of residence, additional rights may apply. For example, residents of California are protected under the California Consumer Privacy Act (CCPA/CPRA) and other applicable state consumer protection statutes.

If you believe we have acted in a manner inconsistent with applicable consumer protection laws, you may file a complaint with:

• Federal Trade Commission (FTC): www.ftc.gov or call 1-877-382-4357
• Consumer Financial Protection Bureau (CFPB) (for payment-related disputes): www.consumerfinance.gov
• Your state's Attorney General office for state-level consumer protection claims.

11.3 Chargebacks

We ask that customers attempt to resolve disputes directly with us before initiating a chargeback with their bank or credit card provider. While you have the right to initiate a chargeback through your financial institution, we prefer to work directly with you to reach a satisfactory resolution. Unwarranted chargebacks may result in a review of your account and may affect your ability to place future orders.

12. Store Credit

In certain cases, we may offer store credit as an alternative to a monetary refund. Store credit issued by Seasons Pizza:

• Is valid for use on future orders through our website or in-store, as applicable.
• Does not expire for a period of 12 months from the date of issuance.
• Is non-transferable and cannot be exchanged for cash.
• Can only be applied to food items and does not cover delivery fees, tips, or service charges unless otherwise stated.

13. Special Circumstances

We understand that unique situations can arise. In cases involving health concerns, large catering orders, or significant billing errors, we may handle your request outside of the standard policy framework. Please contact us directly at [email protected] to discuss your specific situation. We are always willing to work with our customers to find a fair and reasonable resolution.

14. Policy Updates

Seasons Pizza reserves the right to update or amend this Refund Policy at any time. Changes will be posted on our website at seasons-pizzas.world with the updated effective date. Continued use of our services after any such changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically for any updates.

15. Contact Information

For all refund requests, questions, or concerns regarding this Policy, please contact us using the information below. Our customer support team is here to help.